Personal Support Care Ottawa

Live comfortably with dedicated care that supports your independence. At Assurance Home Care, our Personal Support Workers (PSWs) lend a helping hand with your routine. We’re here to make your days a little easier.

Making Daily Life Easier

Customized support is essential to Assurance Home Care. You or your loved one has an established routine, and we help ensure that everyday activities are completed and a strong sense of independence is maintained.

Care with Respect and Dignity

No matter the routine, we approach each day with respect for our clients. Our PSWs provide thoughtful assistance with personal needs, always prioritizing comfort and dignity during even the most private moments.

More Than Just Care—We’re Companions

Our services move beyond basic care to holistic support. We provide companionship, cherishing the shared stories and moments that make a difference in the lives of our clients.

Personal Support Care: Comprehensive, Compassionate, Customized

At Assurance, we understand the unique challenges that come with aging and health concerns. Staying at home, surrounded by familiar routines, provides many advantages. This sense of belonging is important for quality of life but also ensures continued comfort through the changes that life brings. Our personal support services help make this possible for individuals and families in the Ottawa area.

Meeting Diverse Needs with Sensitivity and Expertise

Our PSWs are not just caregivers; they are dedicated, compassionate professionals who understand the importance of a comfortable, safe, and enriching environment. With the right balance of expertise and warmth, our PSWs offer a wide range of services tailored to meet each individual’s needs:

  • Bathing and Hygiene: Our PSWs assist with daily tasks like showers, baths, grooming, and oral hygiene. We approach these intimate tasks with respect and discretion, making what could be a vulnerable moment feel secure and dignified.
  • Personal Care and Grooming: From getting dressed in the morning to preparing for special occasions, our PSWs help elevate everyday routines. We focus on enhancing self-confidence by providing assistance with selecting outfits, grooming, and hair care, which can make a big difference in how they feel.
  • Washroom Assistance: Navigating the bathroom can be challenging for some living with mobility issues, but our team is here to provide safe and respectful help. Whether it’s assisting with transfers, managing clothing, or ensuring personal hygiene, our PSWs are trained to handle each task with utmost care and privacy.
  • Incontinence Care: We understand that incontinence can be a sensitive issue. Our PSWs offer compassionate and discreet support, focusing on comfort, cleanliness, and maintaining skin health.
  • Morning and Evening Routines: A structured routine helps bring stability and comfort to the day. Our PSWs are there to help with the start and close of each day, assisting with dressing, grooming, and other tasks that help mornings begin smoothly and evenings wind down peacefully.
  • Movement and Transfer Assistance: Mobility challenges can make even simple movements difficult. Our PSWs provide crucial support with transfers from bed to chair, wheelchair to car, and other transitions that help you or your loved one stay active and engaged.
  • Meal Assistance and Nutrition Support: Our caregivers assist with meal planning, preparation, and feeding when needed, ensuring meals are nutritionally balanced, enjoyable, and tailored to dietary needs.
  • Light Housekeeping: Our PSWs help with light housekeeping tasks, such as tidying up, doing laundry, and maintaining a clutter-free space, allowing you or your loved one to relax in a pleasant, well-kept home.
  • Medication Reminders: Staying on top of medications can be challenging, especially with multiple prescriptions. Our PSWs provide gentle reminders to ensure medications are taken correctly and on time, supporting health management plans without the stress of remembering each dose.

We select our PSWs through comprehensive screenings, including background checks and ongoing training, to ensure they bring not just skills but also empathy and understanding to their roles. At Assurance, we’re dedicated to providing sensitive, skilled, and personalized care that adapts to evolving needs.

Why Assurance Personal Support Care in Ottawa?

With Assurance, you’re choosing a home care experience that adapts to your unique medical needs and personal preferences. Our goal is to support independence and bring joy and purpose to each day, all within the comfort of home.

In Ottawa, we invest in continuous training to keep our caregivers up-to-date with the latest care practices. You can rest easy knowing we have you covered for home care services that offer quality support whenever you need it, bringing peace of mind around the clock.

Frequently Asked Questions

We’re here to help and encourage any questions you may have. Below are some of the inquiries we frequently receive from families. For more detailed information or to schedule a complimentary in-home assessment, please reach out to us.

Our in-home support services are available throughout Ottawa. This includes local downtown neighbourhoods in addition to Kanata, Nepean, and Orleans. Personal support care is also available in surrounding communities, ensuring accessible support wherever you are.

We tailor our personal support services to you or your loved one’s needs. Generally, these include but are not limited to bathing and hygiene assistance, grooming, washroom help, incontinence care, meal support, light housekeeping, medication reminders, mobility assistance, and companionship.

Yes. Each and every one of our PSWs is thoroughly experienced in providing care and undergoes a unique training program when they join our Assurance family. This training is also regularly updated, meaning you can always expect high-quality, compassionate support from Assurance.

When it comes to in-home care services, our Ottawa team begins with a full assessment. This looks at the home itself, as well as the care needs of the individual we will be supporting. Then, we put together a tailored plan that aligns with your or your loved one’s preferences and health requirements and decide on the best personality match from our team of PSWs.

All caregivers undergo extensive background checks, including police and vulnerable sector screenings, along with continuous training to maintain high standards of safety and care.

Yes. No matter the time of day or night, our personal support care services in Ottawa are available to help you or your loved one. When we develop the schedule for the PSW to come, we can examine special instances such as holidays to better understand needs and requirements. In any case, we are available seven days a week, including weekends and holidays, to provide consistent care whenever needed.

What Our Clients Say

Cindy L.
19:05 14 Jan 25
This agency has got to be the very best I have ever worked for! The compassion, care and empathy this agency shows not only the clients and families but the employed staff as well is superior and exemplary. I was proud to have worked as a nurse for them and I certainly hope our paths cross again.
Dorothea B.
16:51 23 Dec 24
My 99 year old Mom has been so blessed to be cared for by the loving, kind and caring staff from Assurance home care these past two years. I cannot say enough about how professional, and trustworthy these staff are.I live a fair distance away and can only come on weekends so it is a huge reassurance to know that these staff are always looking out for my Mom’s best interest. They stay in constant touch with me and accommodate any special requests my Mom needs. She lives in a retirement home where the staff cannot give her the kind of attention she needs. Assurance staff have made it possible for my Mom to “age in place” and not have to go through a traumatic move in her late 90’s. They treat my Mom like their own mother! The owner of Assurance - Kristina has been super supportive, a wealth of information and always available to talk.This is by far a 10/10 amazing company!!!!
Laura W.
03:28 17 Dec 24
Can’t say enough about the caring and support we’ve had from Assurance provided to my mom over the years. Was a comfort to know she was so well looked after when I couldn’t be there. All her care providers were professional and so compassionate. The coordination team in the office were always helpful and ready with solutions when anything came up or u called in. Communication was outstanding and I always felt well informed. Mom’s dementia has progressed and she will be moving to a care home. We are going to miss everyone very much.
Stephanie S.
23:43 20 Nov 24
We had a wonderful experience with this company! We had 2 qualified, caring psw’s for my dad in place within a few days of reaching out! My dad has dementia and thought the caregivers were wonderful!Wouldn’t hesitate to hire again!
Mario G.
19:24 22 Oct 24
We were extremely pleased with the thoughtful and compassionate care received by our dad, from the team of professionals at Assurance Home Care.
Joan L.
01:23 17 Oct 24
Glaiza was the caregiver who came to stay with my husband, Bill, for 5 nights while I was away. Bill was VERY HAPPY with the care she provided. He was kept clean and fed, and all of his other needs were met as well. Also, when we arrived home the apartment was clean and tidy. We are so thankful that Assurance Home Care was recommended to us, and will continue to use this company, when needed, in the future. An added bonus is that their rates are VERY reasonable.
Bev A.
11:12 03 Oct 24
I was absolutely delighted with the assessment that Kelly did prior to hiring a PSW. She's a very caring and understanding person and had a special touch with my Mother who was very upset. She also was very attentive in finding a good fit for my her. The PSW's provided the extra support and assurance to my Mother that she was safe and everything would be ok and tended to her needs. I would recommend Assurance Home Care to anyone who needs extra support for their loved one.
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