Archives: FAQs

All caregivers undergo extensive background checks, including police and vulnerable sector screenings, along with continuous training to maintain high standards of safety and…

When it comes to in-home care services, our Ottawa team begins with a full assessment. This looks at the home itself, as well as the care needs of the individual we…

Yes. Each and every one of our PSWs is thoroughly experienced in providing care and undergoes a unique training program when they join our Assurance family. This training is also regularly…

We tailor our personal support services to you or your loved one’s needs. Generally, these include but are not limited to bathing and hygiene assistance, grooming, washroom help, incontinence…

Our in-home support services are available throughout Ottawa. This includes local downtown neighbourhoods in addition to Kanata, Nepean, and Orleans. Personal support care is also available in…

Yes, we understand the unique challenges of living in high-rise apartments and offer specialized hourly care services in Toronto to accommodate those needs. Whether it’s assistance with mobility,…

The safety of our clients is our top priority. We conduct thorough background checks on all caregivers, provide extensive training, and continuously monitor the quality of care. Our caregivers are…

We take great care in matching our caregivers with clients based on both needs and personality. This ensures a comfortable and supportive relationship that enhances the overall care experience. Our…

In the event of an emergency, we strongly recommend contacting 911 immediately. While our caregivers can assist with emergency care if an event occurs while they are present, they are not…

Absolutely. Our caregivers are not only trained and experienced but also passionate about providing the best care possible. They receive continuous training to refine their skills and are fully…